Tech Support CINCDUX

at this point, i'm just glad there'll have to be, at the very least, a wrap-up sixth tech support post 'cause it'll be fun to type "sexdux."

HERE, HERE, HERE, and HERE is where the journey has taken us so far.

after having the rep hang up on me not ten seconds after begging me not to hang up, i decided to wait five minutes. why? well, i thought maybe, just this once, they might actually use the "alternate callback number" they've asked for on every phone call.

nope.

i call back, work my way through the menus, get in touch with a new rep named "James." he very quickly puts me in contact with his team leader, "Charlie", who tells me he is monitoring the situation because he knows i've called in a few times.

without getting into the boring details, the first 15 minutes was more power down/restart/reconnect stuff. the next 40 minutes was a series of efforts to escalate the trouble ticket so that the central office can try to fix the problem. this involved mostly waiting on hold while he worked on the report with an occasional "don't worry, sir, i'm still here working on your problem."

he claims to have gotten the ticket escalated to the MAIN CENTRAL OFFICE (is that part of the dharma initiative, by any chance?). now, it will be fixed by tuesday - at which point, i am supposed to get a call either way tuesday morning from the MAIN CENTRAL OFFICE about the status and whether or not a tech repair guy needs to come out to the apartment building.

i can only assume i will both hear nothing from verizon, still have intermittent dsl outages, and have to call back on tuesday. thank god there's basketball to watch.