Tech Support QUATDUX

sunny saturday here at the beach... and a perfect time to call back verizon dsl regarding the problem i previously discussed HERE, HERE, and HERE.

this call went much the same as the last three. rep sees that previous tickets were started, asks what the problem is, has me do the power down/restart process while he does the same thing that didn't work the last three times. when it doesn't work, he has me remove the router from my set-up and just connect directly to the modem and press and hold the reset button for a minute. still doesn't work.

here's where it gets HILARIOUS. he seems to finally realize there's a bigger problem and says, "i'm going to have to put you on hold for a couple minutes while i connect to the central office. please don't hang up on me."

"i won't."

"okay. don't hang up. i will be back in a minute."

CLICK. SILENCE. WAITING IN THE HOPES THAT THE CLICKS AREN'T THE CLICKS OF BEING HUNG UP ON. SILENCE. OPERATOR VOICE: "THE TIME ALLOTTED FOR YOU TO DIAL HAS PASSED. PLEASE HANG UP AND TRY AGAIN."

after hearing it three times, i hang up.