Tech Support TREDUX

that's right... the dsl made it a whole ten minutes this time! and to think, i was optimistic because the last verizon rep didn't end with "for now." i should've known. it's always taken multiple phone calls to get our dsl fixed. my patience is wearing thin, BUT there are some positives...

1. i didn't have to wait on hold on any of the three calls. that is a HUGE improvement for verizon. used to be at least ten minutes of hold per call AT LEAST.
2. i didn't get connected with their dial-up service department. used to be EVERY TIME i called i would wait on hold, get sent to the dial-up department, get transferred, and have to wait on hold again.
3. the verizon reps didn't make me jump through hoops. i didn't have to say, "i've already done this twice! can we please move onto the next level of service?!?!" they saw my previous calls and acknowledged the problem.

i remain hopeful that it will get fixed. they said it should be fixed by saturday. it's in the hands of the mythical "central office" now and they will handle it until it's fixed without me having to call again. wanna take bets?