let me start by saying this: our dsl appears to be fixed. i say this because it doesn't seem to be going out intermittently anymore. if it's been going out the last day, it did it when neither me nor my wife were using the internet.
all that said, it's hard to tell whether verizon is done working on it or not. there were at least three calls yesterday from verizon. the first said essentially "we've fixed your problem. if you need more help, call back in the next day or we'll close the trouble ticket." the next two recordings said essentially "we're still working on your problem." is this a byproduct of them not properly closing out trouble tickets from calls 1 through 4? i don't know. do they not check the account to see if other employees already fixed the problem? apparently not. all i know is we're practically right back at the beginning because our dsl works... FOR NOW.
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